FAQs
Shipping
Standard deliveries typically take between 1-5 business days. For rural deliveries please allow an additional 1-3 business days.
Our online orders are supplied by our store however, if they we do not have the product in stock, please provide us with your email and we will let you know when available.
Once your order has been shipped you will receive a shipment confirmation email. This email will contain information for you to be able to track and trace your parcel.
In most instances we use Toll Freight
Yes we do! For order requests outside New Zealand please email us at sales@craftys.co.nz so we can quote you, along with provide options for shipping.
Returns
Products would usually need to be returned to the store. For more details on our shipping and returns click here.
Firearms
Yes you will still be required to provide a police signed proof of identification when purchasing an air rifle or pistol. This is to confirm with legal requirements to ensure you are over 18. Our Firearms form can be found here.
Any more questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible. Our support team is always happy to help!