This policy does not waiver your standard statutory rights, under New Zealand Consumer Law & The Fair Trading Act (Where Applicable), but offers you an even greater level of service.

If you are unhappy with a product for any reason, you may return it to our warehouse at your expense for a refund of the purchase price less a 20% restocking & handling fee, within 7 days of purchase.

We ask that you retain your original invoice as proof of purchase & return the goods in a Resalable Condition with all original packaging, & manuals etc., intact.

For all returns, you are required to send the product & a copy of your invoice with a written description / explanation of the reason for return, back to us for one of our staff to inspect.

Damaged or Non-Delivered Articles

If your article is damaged upon arrival please notify us immediately: sales@craftys.co.nz or by phone on (06) 878 2892

If your order has not arrived within 4 days of the dispatch date please notify us immediately sales@craftys.co.nz or by phone on (06) 878 2892

There is only a small window of opportunity for us to be able to claim for missing parcels with courier companies. Failure to notify us in the above time frames may result in no refund.